30-day returns for unused new parts

You can request a return of a new part within 30 calendar days after delivery. Under this additional return benefit, the part must remain unused, uninstalled and unmodified, with its supplied accessories, labels and packaging. This benefit does not restrict your statutory consumer rights.

For used parts, any additional voluntary return period is stated in the offer before payment. Statutory consumer withdrawal and conformity rights still apply.

Your consumer withdrawal right

For most online consumer purchases, you can tell us that you wish to cancel within 14 calendar days after receiving the goods, without giving a reason. For an order delivered in separate parts, the applicable period is calculated from the relevant final delivery. Longer statutory periods remain available where the law requires them.

After notifying us, send the goods back within 14 calendar days. Your cancellation notice does not require our prior approval.

You may examine the goods as necessary to establish their nature, characteristics and functioning; a lawful deduction may apply for diminished value caused by additional handling.

Starting a return

Email info@europapartscontinental.com with your order number and the items concerned. For damaged, incorrect or faulty parts, describe the problem and include photographs if available.

We will provide the correct return destination. Do not send a parcel to the company’s registered office unless instructed. A return reference helps identify the parcel but does not remove your statutory rights.

Return costs and refunds

For a change-of-mind return, you pay the direct return cost where this was disclosed before purchase and the law permits it. Otherwise, Europaparts covers that cost. Any applicable cost for returning an oversized item will be disclosed before payment.

For statutory withdrawal, we refund the cancelled order and its standard delivery charge, excluding any additional premium-delivery charge. The refund is made without undue delay and within 14 calendar days after your notice, although we may wait for the returned goods or evidence of dispatch where legally permitted. We use the original payment method unless another method is expressly agreed without cost to you.

For the additional return benefit after the statutory withdrawal period, the refund covers the eligible part price; delivery charges are refunded where required by law or expressly included in your offer.

Incorrect, damaged or faulty parts

Contact Europaparts if a part is incorrect, damaged or does not conform to the order. These claims are not limited to the change-of-mind return period. We remain responsible for the remedy required by the applicable law, including necessary return and replacement-delivery costs.

Customised parts

Withdrawal exceptions may apply to goods made to your specifications or clearly personalised. Any applicable exception is identified before purchase. Ordering an ordinary stock part from a supplier does not, by itself, make it customised. Your rights concerning faulty or incorrect goods remain unaffected.

Legal guarantees and business purchases

For consumer purchases governed by Spanish law, new goods have a three-year legal conformity period. Used goods have the same period unless an individually agreed shorter period applies; that period cannot be below one year. Any manufacturer warranty is additional.

Other mandatory consumer rights applicable to your purchase remain protected. Business purchases follow the business terms agreed before payment; existing return promises remain valid.

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