Refund policy

Returns and cancellations

You may request a return within 14 days after receiving your order. This policy does not limit any mandatory rights that apply under Spanish or European Union consumer law.

Before returning a part

Contact us at info@europapartscontinental.com or WhatsApp +34 603 991 409 before sending anything. Provide your order number, the reason for the return and photographs where the item is damaged, incorrect or incomplete.

Approved returns must be sent to the address supplied in our return authorisation. Because items may be fulfilled by different specialist suppliers, the correct return destination can vary. Do not send goods to our registered office unless we expressly instruct you to do so.

Return condition

Parts must be unused, uninstalled, unmodified and returned with their original packaging, labels, accessories and documentation. Please check the part number, specification and physical dimensions against the original component before installation.

Incorrect, damaged or defective goods

Inspect the parcel when it arrives. Tell us promptly if an item is damaged in transit, defective, incomplete or different from what was ordered. Keep the product and all packaging until we provide instructions. Do not install, paint, drill, alter or dispose of an item that may be subject to a claim.

Special-order and personalised products

Certain goods made, painted, cut, programmed or otherwise personalised to your specification may not be eligible for a change-of-mind return where a lawful consumer-rights exception applies. We will identify applicable restrictions before accepting the order. A product sourced specially from normal supplier stock is not automatically treated as personalised.

Return shipping

For an approved change-of-mind return, the customer is responsible for the direct return cost unless we agree otherwise. Where goods are confirmed as defective, damaged or incorrectly supplied, we will provide an appropriate remedy and cover reasonable authorised return costs as required by law.

Refunds

We will inspect the returned item and notify you of the outcome. Approved refunds are issued to the original payment method. Processing time by banks and payment providers may vary. Original delivery charges are handled in accordance with the reason for return and applicable law.

Cancellations

You may request cancellation before fulfilment. If sourcing, manufacture, programming, painting or dispatch has already begun, cancellation may be restricted only where permitted by law and where the restriction was disclosed before purchase.

Contact: info@europapartscontinental.com · +34 603 991 409